Suggestions about getting attention from Airtel Broadband in Pune, Maharashtra

The line at the house has been down since 12th of Sept 2007. I have raised tickets with Airtel with the following scenario:

1. I raise ticket
2. Airtel Customer Support promises visit of technician by 1300
3. At 1330 I call, get visit promised by 1430
4. At 1430 I call, get visit promised by 1700
5. At 1715 I call, get visit promised before 1800
6. At 1815 I call, Customer Support tells me that technician had called me (?) and provided feedback that line was ok, so ticket gets closed
7. A new ticket gets created and we are back at Step 1

The above steps have been happening since 12th and I am really at a loss (not to mention at the end of my patience) as to how to get this fixed. Short of chucking Airtel Broadband out that is.

UPDATE: Since 18th Sept 2007, thanks to a nasty mail to the nodal office, the line (and the internet link) has been up and running

One thought on “Suggestions about getting attention from Airtel Broadband in Pune, Maharashtra”

Comments are closed.