Suggestions about getting attention from Airtel Broadband in Pune, Maharashtra
The line at the house has been down since 12th of Sept 2007. I have raised tickets with Airtel with the following scenario:
1. I raise ticket
2. Airtel Customer Support promises visit of technician by 1300
3. At 1330 I call, get visit promised by 1430
4. At 1430 I call, get visit promised by 1700
5. At 1715 I call, get visit promised before 1800
6. At 1815 I call, Customer Support tells me that technician had called me (?) and provided feedback that line was ok, so ticket gets closed
7. A new ticket gets created and we are back at Step 1
The above steps have been happening since 12th and I am really at a loss (not to mention at the end of my patience) as to how to get this fixed. Short of chucking Airtel Broadband out that is.
UPDATE: Since 18th Sept 2007, thanks to a nasty mail to the nodal office, the line (and the internet link) has been up and running
[…] Aaron writes about “Desktop Linux” and calls it a rant . It was worth the trouble I took to read it on the phone browser - the internet connection at home is down and Airtel won’t surely get a cookie from me. […]
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