Tag Archives: customer service

The curious incident of the online bookstore

Sometime during the month of August this year, I planned to buy the two books – God Created The Integers and On The Shoulders of Giants. Since the local brick-n-mortar version of the Landmark bookstore did not have the latter, I took a chance and ordered it off the online store.

When the book finally arrived it was a mess. The package was torn, the book dog-eared and it was wet.

I took the above two pictures with the phone camera and put them up on flickr.

Curiously enough, on the 15th of Dec 2008, a person claiming to be heading the said bookstore/portal called up and asked for the pictures to be taken down. I requested him to write to me with the same statements that he made over phone. I await that e-mail.

I don’t really have much to say except that they just lost my business. And, I remain amazed at the notion of customer service/satisfaction that these folks have.