As a general case, my experience with most of the FOSS projects whose products I consume or, contribute to, have been very pleasant. Feedback has generally been well received, requests listened to. So, what I am going to write is not very special. But, they are striking by themselves.
Sometime ago, I was shopping for an off-line translation tool. I was fed up with Lokalize’s issues and, the fact that it wasn’t letting me do what I wanted to do at that point in time – translate. Additionally, I wasn’t in the mood to actually install a translation content management system to do stuff. Face it, I am an individual translator and, calling in the heavy shots to get the job done was a bit silly. So, I turned to virtaal. Actually, I think I was goaded into giving it a try by Runa.
Virtaal was, at that point in time, not really a good tool And, you can figure from the blog link above that I wasn’t interested in it too much. However, since I ended up giving it a chance (you cannot simply ignore a recommendation from her) I ended up running into two issues. One was predominantly more annoying than the other and, in effect was what was putting me off the tool. However, the developers took interest to get it fixed and, in the latest release have resolved it.
The other bug was resolved in an even more interesting way – over IRC with hand-holding to obtain the appropriate debug information and, then on to editing the file to put in the fix. At the end, the fix might be trivial. But the level of interest and care taken by the team to listen to their users is what makes me happy. In this aspect, the other development crew I can mention is Transifex. I haven’t met most of them and yet they keep taking suggestions, reports via every communication channel they are on – blogs, micro-blogs, IMs, IRC and trac. That makes them visible, gets them into the shoes of the users and, I am sure it earns them invaluable karma points.
Yesterday, while helping (I just did the file editing while Walter did all the brain muscling) to close the other bug, I felt incredibly happy to be part of a system where it isn’t important who you are or, where you are from. What is important that you have a real desire to develop better software and, make useful artifacts for all.
As it goes – “Your mother was right, it is better to share” link to video.
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