This gets annoying

Sometime back I had posted about my tryst with digital editions of books at Amazon. Since I had sunk in around 25USD into that deal, the only hope ever was to get the hardcover version of the book and shell out the difference (a hefty 13USD 🙁 ) . To this end I have been keeping up a constant line of mails with the Customer Service and am really annoyed. Ok, before we begin – that eBook did not open on a licensed Windows machine having a licensed Adobe Reader. So the hard copy was the only way out.

The responses from the Company:

I’m sorry, but we do not yet offer e-books for the Linux operating system.
We currently sell e-books only in Microsoft Reader format (for Windows
desktop, laptop, or Pocket PC) and Adobe Reader format (for Windows or
Macintosh).

If you are wondering what the book was – it was about the CUPS Printing System 🙂

Another…

Thank you for writing to Amazon.com with your comments about your
recent e-book purchase.
I will be sure to pass your message on to the appropriate department
in our company for consideration. Customer feedback like yours is
very important in helping us continue to improve the selection and
service we provide.

The last I heard from them was on the 14th of Dec 2005. And then there was nothing about whether I could exchange the e-book with a hardcover by paying the difference. And it is time they polished the self help Customer Service page – that one is decidedly lacking in options and response quality.

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